Sunday, December 12, 2010

NAP clients hit again by accident IT

National Australia Bank's reputation among customers and regulators have taken another blow after another IT failure.

At NAB continues to sort through disaster last month the payments system caused by a "corrupt file" in the processing of transactions during the night, the bank confirmed that there was a relationship, "temporary disruption" to some of their platforms electronic payment, reports from Australia.

Its ATM network was affected, like Internet banking and retail outlets.

Some customers in Melbourne complained that the bank's ATMs were dispensing cash, while others said there were long queues at some branches of NAB in Melbourne, and that the transfer of the account balances accurately record .


A rival bank also said that customers could not use their cards at ATMs network NAB, and NAB cards, in turn, had been rejected at the ATMs of competing banks.

"This is a very serious problem - not as big as last problem NAB, but still very serious," said a banker.

An angry manager Kingsleys, one of the best restaurants in Sydney, said he had to manually take down details of credit card customers after NAB terminal crashed.

He said: "Who has money for a site like this?"

In a statement late yesterday afternoon, NAB confirmed the court, saying that there had been at 3 pm.

A spokesman said services had been restored after an hour.

"NAB can confirm that this issue was related to the processing of recent late payments that the bank has experienced," he said.

The bank could not determine the cause of your latest issue.

The representatives of the Australian Prudential Regulation Authority and the Reserve Bank of Australia were not available for comment.

But the banks are obliged to inform APRA within 24 hours of major disruptions.

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